Privacy Policy – SOBHA Skin
Last updated: April 2026
At SOBHA, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
By using our site, you agree to the practices described below.
1. Information We Collect
When you interact with our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
Technical Information
- IP address
- Device and browser type
- Pages visited and interactions on our site
This information is collected when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Interact with our website
2. How We Use Your Information
We use your data to provide a seamless shopping experience, including:
- Processing and fulfilling your orders
- Communicating order updates and customer support
- Sending promotional emails and exclusive offers
- Improving website performance and user experience
- Preventing fraud and ensuring security
3. Email Marketing & Communication
We may send you emails such as:
- Order confirmations and updates
- Promotions and special offers
- Product recommendations
- Abandoned cart reminders
We use Klaviyo to manage our email communications.
You may opt-in through:
- Website forms
- Checkout subscription toggle
You can unsubscribe at any time via the link in our emails.
4. Sharing Your Information
We only share your data with trusted third parties necessary to operate our business:
- Payment processing (e.g., Midtrans)
- Shipping partners (e.g., JNE, J&T, GoSend)
- Marketing & analytics tools (e.g., Meta, Klaviyo)
These partners only receive the information required to perform their services.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Analyze website traffic
- Personalize your experience
- Deliver relevant advertisements
We may use tools such as:
- Meta Pixel
- Analytics tracking tools
You can manage or disable cookies through your browser settings or our cookie consent banner.
6. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Support customer service and business operations
You may request deletion of your personal data at any time.
7. Data Security
We implement appropriate security measures to protect your information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Some of our service providers may store or process data outside Indonesia.
By using our website, you acknowledge and agree to this transfer.
9. Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us at:
📧 hello@sobha-skin.com
10. Children’s Privacy
Our website is not intended for individuals under 18 years old.
We do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and take effect immediately.
12. CONTACT INFORMATION
For questions, support, or complaints, contact us at:
📧 hello@sobha-skin.com
🌐 www.sobha-skin.com
