Last updated: January 12th, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the SOBHA website and any purchases made through it.
In these Terms:
By accessing the Site or placing an order, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree, please discontinue use of the Site.
1.1 We reserve the right to update, modify, or replace these Terms at any time without prior notice.
Any changes will be effective immediately upon posting on the Site.
1.2 Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
1.3 You agree not to:
We reserve the right to suspend or terminate access if these Terms are violated.
2.1 We make reasonable efforts to ensure all Product descriptions, prices, images, and information are accurate. However:
2.2 Products are intended for external use only and must be used strictly according to provided instructions.
2.3 SOBHA Products are not medical products and are not intended to diagnose, treat, cure, or prevent any medical condition.
2.4 Individual results may vary. Skin reactions depend on personal skin condition, usage, and sensitivity.
3.1 All prices displayed on the Site are in Indonesian Rupiah (IDR) unless stated otherwise.
3.2 Prices may change at any time without prior notice.
3.3 Prices on the Site may differ from:
3.4 All orders are subject to:
We reserve the right to cancel or limit quantities per order.
4.1 An order is considered confirmed only after payment is successfully received and confirmation is issued by us.
4.2 We reserve the right to:
4.3 If an order is cancelled after payment, a refund will be processed according to our Refund Policy.
5.1 Shipping fees, delivery methods, and estimated delivery times will be displayed at checkout.
5.2 Delivery times are estimates only and may vary due to courier delays, force majeure, or address issues.
5.3 Risk of loss transfers to the Customer once the Product is handed over to the courier.
5.4 It is your responsibility to ensure shipping details are accurate and complete.
5.5 Free shipping only on bundle items
5.6 Free shipping on all items with the coupon code (special for our waitlist).
5.7 Free shipping valid for Java, Bali, and Lombok only. The coupon lasts for 3 months and is also valid on bundles.
6.1 Due to the nature of personal care and cosmetic products:
6.2 Returns or refunds may be accepted only if:
6.3 Claims must be reported within 48 hours of receiving the Product, supported by clear photos/videos.
6.4 We reserve the right to assess and determine eligibility for refunds or replacements.
7.1 To register or place an order, you must:
7.2 You agree to provide accurate, complete, and up-to-date information.
7.3 You are responsible for maintaining the confidentiality of your account login details.
7.4 We are not liable for unauthorized account access resulting from your failure to safeguard credentials.
7.5 We reserve the right to suspend or terminate accounts at our discretion.
8.1 All content on the Site — including text, images, designs, logos, videos, graphics, and trademarks — is owned by or licensed to the Company.
8.2 You may not copy, reproduce, distribute, modify, or use any content for commercial purposes without written permission.
8.3 Personal, non-commercial use is permitted provided all copyright notices remain intact.
10.1 To the maximum extent permitted by law:
10.2 Use of Products is at your own risk. Always perform a patch test before full application.
We are not liable for failure or delay caused by events beyond reasonable control, including natural disasters, system failures, strikes, or government actions.
For questions, support, or complaints, contact us at:
📧 hello@sobha-skin.com
🌐 www.sobha-skin.com
