At Sobha, we strive to deliver your order quickly and efficiently within Indonesia. Please review our delivery policy below:
Processing Time
Orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another email once your order has shipped.
Shipping Rates and Estimates
Shipping costs are calculated and shown at checkout. We offer both standard and express shipping options based on your location.
Delivery Time
Standard Shipping: 3-5 business days
Express Shipping: 1-3 business days
Delivery times may vary depending on the time of year, holiday periods, weekends, or severe weather.
Shipping Confirmation & Tracking
After your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package.
Shipping Delays
Delivery times can change due to factors such as holidays, weekends, or extreme weather. We appreciate your patience and understanding.
Shipping Restrictions
We currently only ship within Indonesia. Please provide a valid residential or business address.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us at hello@sobha-skin.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. However, we are not responsible for lost, stolen, or delayed packages when returning items.
Incorrect Address
If the wrong delivery address is provided, we cannot offer reimbursement for the package. It is your responsibility to provide the correct shipping address.
Uncollected Goods
If you do not collect your goods and do not respond to our email, you will not be entitled to a refund.
Order Cancellations and Changes
If you need to cancel or change your order, please contact us as soon as possible at hello@sobha-skin.com. Once an order has shipped, we cannot make changes.
Refund and Returns
Please refer to our Refund and Return Policy for information on how to refund and return your products.
Contact Us
For any shipping or delivery issues, email us at hello@sobha-skin.com. We will do our best to respond within 24 hours.
Acceptance of Terms
By placing an order, you agree to all the terms and conditions outlined above.
